Frequently Asked Questions After Submitting an Online Report

I have submitted lost or found report online and my animal does not appear on the list?

After completing a lost or found report online, you will be sent an email from support@petharbor.com with the subject line: We have received your information. Within the mail you must click the link in the second paragraph to make your report active.

I submitted a photo with my online report but it doesn't appear online?

We are using a software company to track all lost and found animals throughout the Omaha area. This software company must approve your photo before it is published. This could happen right away, but it could take up to two business days.

My lost animal has been found, how do I delete my report?

Call our Lost & Found desk at 402-905-3410 so we can close out your report. If you would like to stop getting emails about potential matches after your animal has been found please click the link at the bottom of the email you receive from support@petharbor.com

How often will I receive emails about potential matches?

When a potential match has been made, you will receive an email from support@petharbor.com.  Emails are sent once a day, most likely in the morning. If you have reported an animal as found and you are keeping that animal at your house you could receive emails more frequently if someone thinks you have found their lost animal.